1. Scope and who we are
This policy applies to flyuran.com, communications sent to URAN, and the URAN travel services as they become available. URAN is a travel technology venture based in Abu Dhabi, United Arab Emirates. References to “URAN”, “we”, “us” and “our” have that meaning.
2. Information we collect
Information you provide
On the current website, we receive information only when you contact us, such as your name, email address, organisation, message and any details you choose to include.
When travel services launch, information may also include account details, traveller and passport information, travel preferences, itinerary and booking details, support communications, and payment-related information required to complete or service a transaction. Raw payment-card information is intended to be handled by established payment processors rather than stored by URAN.
Information collected automatically
Our hosting and security providers may process limited technical information such as IP address, browser or device type, timestamps, requested pages and security events to deliver and protect the website. The current corporate site does not use advertising cookies.
3. How we use information
- Respond to enquiries and communicate with you.
- Operate, secure, troubleshoot and improve our website and services.
- When launched, search, arrange, manage and support requested travel services.
- Process and reconcile transactions through authorised providers.
- Detect abuse, fraud or security risks and meet legal obligations.
- Send marketing only where permitted and with any consent required by law.
We use personal information only when we have an appropriate basis, such as performing a requested service, legitimate operational or security interests, consent, or compliance with law.
4. When information is shared
We do not sell personal information. We may share information as needed with:
- airlines, travel-content providers and servicing partners involved in a requested itinerary;
- payment processors and financial-service providers;
- hosting, security, communications, analytics and customer-support providers;
- professional advisers, authorities or other parties where required by law or to protect rights and safety; and
- a successor in connection with a legitimate corporate transaction, subject to appropriate safeguards.
Travel is international. Information may therefore be processed outside your country. Where required, we will use appropriate contractual or legal safeguards.
5. Security and retention
We use proportionate technical and organisational safeguards designed to protect information. No internet service can guarantee absolute security. We retain information only for as long as reasonably needed for the purposes described, including service delivery, accounting, dispute resolution, fraud prevention and legal obligations, and then delete or anonymise it where appropriate.
6. Your rights and choices
Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. These rights can be subject to lawful exceptions. You may also complain to the relevant data-protection authority.
URAN’s services are not directed to children acting independently. Traveller information for a child should be supplied only by a parent, guardian or appropriately authorised adult.
7. Policy updates
We may update this policy as the product, providers and legal requirements develop. We will post the revised version here with a new effective date. Material changes will receive additional notice where appropriate.
8. Contact us
For privacy questions or requests, email junaid@flyuran.com. Please do not email passport numbers, card details or other highly sensitive information unless we provide an approved secure channel.